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Reseller Hosting Support

Support


BlueGenesis provides a number of ways to help you with your web site through

Self-Help tools and Assisted Help via 24/7/365 LIVE Technical Support.
 

 

Self Help
 

A. Our WebsiteOS Control Panel provides easy to access help with every 

    application. The detailed application help menu is accessible by clicking on the

    "?"on the top right corner of each application.
 

B. The platform provides access to technical support files. It's simple to use with a  

    searchable database of terms and topics to help you find the answers you need.

C. In addition we have put together an extensive Frequently Asked Question

    section. Click on FAQ for answers to the most commonly asked questions:

D. If you need some help Getting Started with your website, configuring your email

    client or you have some questions about the service and tools we provide, click  

    on General Help.

E. For help using our WebsiteOS Control Panel, click on WebsiteOS Help.

F. For help using our Webmail, click on Webmail Help.
 

Assisted Help

BlueGenesis provides highly trained support staff available 24 hrs/day, 7 days/week.  Our goal is to resolve all issues during the first contact. Issues that are not resolved within the first contact are escalated to the next tier of support. Escalations are routed to the best team to handle the specific issue. We will also assign you a ticket number from our Ticketing system so that we can track all issues and problems.

Live Chat Support
Email: support@bluegenesis.ca 
Phone : 1-800-266-4881

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